Returns and Refund Policy for TraverseIceland.com
Last Updated: 01/08/2024
Welcome to [Your Agency Name]. We specialize in providing exceptional transport and 1-day tour experiences. Please read our Returns and Refund Policy carefully.
1. Cancellation Policy
- More than 48 hours before the tour: Full refund.
- 24 to 48 hours before the tour: 50% refund.
- Less than 24 hours before the tour or no-show: No refund.
2. Modifications by the Customer
- Changes to the tour date or details must be requested more than 24 hours before the tour. We will accommodate subject to availability, without extra charge.
- Last-minute changes (less than 24 hours) cannot be guaranteed and may incur additional fees.
3. Refund Processing
- All refunds will be processed within [number] business days of the cancellation request.
- Refunds will be issued to the original method of payment unless otherwise specified.
4. Tour Cancellations by [Your Agency Name]
- We reserve the right to cancel tours due to unforeseen circumstances (e.g., extreme weather, safety concerns).
- In such cases, customers will be notified as soon as possible and offered a full refund or an alternative tour date.
5. No Refund Situations
- No refunds will be given for portions of the tour unused by the customer after the tour begins.
- No refunds for customers who miss the transport pick-up.
6. Complaints and Feedback
- Any complaints or feedback must be provided in writing within 7 days of the tour date.
- We will review and respond to all complaints within [number] business days.
7. Contact Information
For any questions or concerns regarding our Returns and Refund Policy, please contact us at:
- Email: hello@traverseiceland.com
- Phone: +354 786 1695
Note: [Your Agency Name] reserves the right to modify this policy at any time. We recommend customers review the policy periodically.